Question 1

What is FanScanr?

Accepted Answer

FanScanr reads thousands of public football fan comments and turns them into live signals for each club — a mood score, sentiment breakdown, trending topics, transfer buzz and a weekly AI report.

Question 2

Which clubs and leagues are covered?

Accepted Answer

All 20 Premier League clubs for the current season. Support for more leagues is on the roadmap.

Question 3

Do I need an account?

Accepted Answer

Yes — free registration lets you follow one club and see its live mood, topics and transfer buzz. It takes under a minute.

Question 4

Where does the data come from?

Accepted Answer

Public fan comments aggregated from across the web, analysed with sentiment, emotion and topic models, then rolled into per-club scores.

Question 5

How is the mood score calculated?

Accepted Answer

It's the balance of positive vs. negative comments over your chosen window, mapped to 0–100 (50 = neutral). Each reading also shows the comment volume behind it.

Question 6

How fresh is the data?

Accepted Answer

New comments are collected and analysed hourly, so the mood reflects what fans are saying right now. Old comments stay stored so you can look back over time.

Question 7

A club shows NO DATA — why?

Accepted Answer

There weren't enough recent comments to score it yet. Quiet news days or smaller clubs take longer to fill in — check back after the next match or transfer story.

Question 8

Is this a scientific poll?

Accepted Answer

No. Fan comments over-represent the most vocal supporters, so treat it as a strong directional signal rather than a survey. We always show the volume behind each reading.

Question 9

What's the difference between Free and Gold?

Accepted Answer

Free follows one club with live mood, topics and transfer buzz plus 7 days of history. Gold follows unlimited clubs, unlocks club comparison and the full league, and extends history to 90 days.

Question 10

How much does Gold cost?

Accepted Answer

$9.99/month. Pro is $19.99/month and adds a year of history, PDF export and priority refresh.

Question 11

Can I cancel anytime?

Accepted Answer

Yes. Subscriptions are month-to-month with no contract.

Question 12

Is payment secure?

Accepted Answer

Payments are handled by Stripe — we never see or store your card details.

Question 13

Can I change the club I follow?

Accepted Answer

Anytime. On Free, picking a new club switches your one club. On Gold you can follow as many as you like.

Question 14

Can I change my country or timezone?

Accepted Answer

Yes — update them anytime from your Settings page.

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